How do I Request for Refund?

We want you to be satisfied, so all courses purchased on Zen Education can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund. 

Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information, please see below.

How to Request a Refund

You can quickly request a refund by contacting our support team. You can also make a refund request by clicking on the ellipses at the top right-hand corner of the course player, and then by selecting Request a refund.

When you submit a refund request, please be sure to include the course URL.

Credit Refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it meets our 30-day refund policy. To learn more about Udemy credits please click here.  

iOS purchases: since iOS payments are processed through Apple and not Udemy, we are unable to offer cash refunds for in-app purchases made in the Apple App Store. We offer credit refunds for eligible purchases. You can read more about Apple's refund policy here.

Bank & cash transfer purchases: certain bank and cash transfer methods are only eligible for credit refunds.

Boleto Bancário purchases: courses purchased through Boleto Bancário are only eligible for credit refunds.

Alfamart or Indomaret purchases: course purchases that are finalized at Alfamart and Indomaret are only eligible for credit refunds.

Refunds for Bundles Purchased Through Third Party

If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Reasons for Denied Refunds

While our 30-day refund policy is in place to protect students, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

If all course content was downloaded before the refund was requested, the refund request may be rejected. Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.