Refund Status: Common Questions

Zen Education wants you to be satisfied with the course you enroll in, and as a result, course purchases can be refunded within 30 days. If you have already requested a refund, but are wondering about the refund status, then please read our commonly asked questions below.

For more information on our refund policy, or how to make a refund request, please click here.

What is the difference between a refund and a purchase reversal?

Most refunds that are processed within 24 hours of a purchase are processed as reversals.  What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. If you still see the charge after 5 business days, however, please contact our support team.

I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?

While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days.  If it has been more than 10 business days since the refund was processed by Zen Education, however, please contact your bank directly to inquire about the status of the refund.  If the bank does not see the refund in their records, please contact our support team.

I requested a refund for a course I purchased using PayPal, but I still don’t see my funds?

If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact Paypal support.

If Paypal does not see a refund in their records then please contact our support team.

It has been more than 30 days since I requested my refund but I haven’t received it yet.  What do I do now?

If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact our support team.